What are the steps to reset my eLearning login?
The elearning center is a member benefit; only active (financial) members, affiliates, and honorary members can access the elearning center via the member portal because the portal and elearning center share the same login information and same credentials. If you are unable to access the LMS after logging into the portal and clicking the “Return to eLearning” button, please try a different browser or try clearing your cache and cookies from your current browser. If this does not work, then you should reset your password to the Members Only Portal by following the steps below.
On the login page, there is an option to reset your password.
Step 1: Click "Forgot Password?" to receive a link for access. This link will be delivered to the email address we have stored on your member profile.
TIP: The link expires after 8 hours, so remember to reset your credentials as soon as possible. If you do not receive a link, it's likely that this is due to incorrect email information, or the email used to submit your reset request is not the same as listed on your member account. In this case, you can create a ticket to our Help Center requesting assistance You can submit a ticket by clicking the Help Center menu item at the top of the page on the left-hand side.
Step 2: Once you reset your Members Only password, click the "Return to eLearning" menu item at the top right-hand side of the Portal Landing Page.
