What do I do when I click "Return to eLearning", and do not see my profile?
Step 1: Take a screenshot to show what the page looks like after you click "Return to eLearning".
Step 2: Go to the National Website Portal Landing page and select the Help Center menu item at the top of the page
Step 3: Click "New Support Ticket" in the top yellow box to create a new trouble ticket.
Step 4: Complete the help desk ticket by filling in all required fields. Required fields are the fields with a red asterisk beside them.
TIPS:
- TYPE OF REQUEST = Select "New Request" from the dropdown menu.
- HOW CAN WE DIRECT YOUR REQUEST? = MEMBERSHIP SERVICES: TOPCLASS LMS
- REQUEST SPECIFICS (BE VERY DETAILED AND INCLUDE AS MUCH INFORMATION AS POSSIBLE TO HELP US RESEARCH YOUR ISSUE - i.e. DATES, TRACKING/ORDER #s, SIZES, IMPACTED MEMBERS, ETC.) = Be specific. Explain what you did prior to the error message and explain what happened after you signed in. The more information you provide, the better we will be able to identify what the issue is.
- +Attach a file - Click this hyperlink to upload the screenshot you took.
Step 5: Click the "I'm not a robot" box.
Step 6: Click the SUBMIT button.
